Refund Policy

We offer a 15-day refund period for eligible Helix One PC purchases.

Eligibility

A refund may be approved if the software cannot be activated, critical functionality fails on a supported Windows system, or a duplicate payment was made.

Non-refundable cases

Refunds may be declined for abuse, repeated activation misuse, purchases outside the refund period, or if a customer refuses reasonable troubleshooting steps.

How to request a refund

Email sales@helixonepc.com with your purchase email, license key, order date and reason for the request.

Processing time

Approved refunds are processed to the original payment method where possible.